BOFA had sold us to another bank without even intending to close the actual branch that we use in the nearby town just because of our home address! And they were able "to take us out of the sale" (really? wow!) after we explained that that was the location we banked at and that we didn't want to be transferred to this other small bank.
It continues to be slightly puzzling that they hadn't sold my mother-in-law's account, who happens to have the same mailing address! As I've already said, the only thing we can think of is that she pays to have her account and sometimes she has large transactions due to her business.
So problem's been solved & crisis averted, not with some annoying stress. We're still considering ditching BOFA at some point, but for now we're staying put by inertia again (and the convenience of having a bank in which three family members have accounts -- if my BIL doesn't decide to close his account after this brouhaha).
Sigh... back to work on the translation now! I need to finish by May and I'm super energized to keep working now. It's boring, but there's a good paycheck at the end!